How to Order (and other stuff)

Contents
The TrailStuff Guarantee
How to Order Using the Shopping Basket
Shipping Options
Backorders
Returns
How to Reach Us

The TrailStuff Guarantee

We want you to be happy with you order! If you are dissatisfied with any item, carefully wrap your package and return it to us within 30 days. We will cheerfully refund the purchase price of the item. A charge card credit or refund check will be issued upon receipt of return merchandise, depending upon form of original payment.

To use the shopping basket:
1. Browse through the book listings until you find a book you want to buy. Click the 'Add this book' button.
2. You may continue browsing, or click the 'Checkout stand' button to place your order. Be sure to include all of the requested information.
3. Finally, click the 'Send in your order' button at the bottom of the Checkout Stand page, and we'll start processing your order!

Orders received by noon ET, and in-stock will be shipped the same day.

To change the contents of your shopping basket:
It's easy, simply click the 'View Basket' button and delete an item or change the quantity of an item.


Shipping Options

Shipping charges will be automatically calculated and displayed after you submit your order.


Backorders - Out of stock items:

we take great pride in having most of our items in stock. But for the rare item that may be out of stock, please indicate whether or not you are willing to wait for backorders (items that are out of stock when your order is processed) by checking the appropriate box on our Checkout Stand page. Be sure to indicate how long you are willing to wait for an out of stock book to be delivered. If the item arrives within the time period you have specified, we will automatically ship that book. You will not be billed for additional backorder shipping charges. Sorry, backorders available only to North American customers.


Returns:

Damaged or defective items:
If you receive a damaged package, return it to your carrier (unopened) for an adjustment. If your item is defective, return it to us immediately, and we will replace it free of charge.


How to reach us:

Phone: (toll-free number USA and Canada) (888) 994-4677 (425)493-6390 for other countries
e-mail:service@trailstuff.com.
Address:
TrailStuff.com
4602 Chennault Beach Rd Ste B1
MUKILTEO WA 98275
USA

If you have further questions, please feel free to call us at the above number or e-mail us.

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